Vfast signs 15,000th internet user to its dedicated residential network
Canterbury, UK– 30th January 2023.
Vfast Internet have announced that it had signed up its 15,000th user, making it one of the fastest-growing connectivity services in the United Kingdom.
Vfast Internet, part of the Orbital Internet Group, underscored its position as one of the UK’s fastest growing independent residential internet providers by achieving impressive growth in the past two years.
Vfast Internet MD, Rebecca Brown, says the rapid user growth comes as a result of partnerships with OFNL and City Fibre, giving the network further reach, and opportunities to provide full fibre services to residential users across the UK.
Customers benefit from the fact that the service utilises a dedicated network to connect residences nationwide, with most customers opting for full fibre.
“Vfast’s growth has definitely been accelerated by the increased need for remote workers to have fast, reliable internet access,” says Brown.
Vfast’s AirFibre solution offers a high-speed internet alternative to rural users who, in some cases, have no infrastructure and therefore no options—something Vfast has started to address with its rural Full Fibre roll-out, which has already launched in Kent Villages.”
Users also benefit from peering arrangements with networks like Netflix, Google, Amazon, Akamai, Facebook and Limelight, ensuring fast, trouble-free connectivity for home users. These agreements are rare for an ISP, and testament to Vfast’s credibility in the marketplace.
Despite the company’s growth, the accent has always been on customer service. The company believes that its customers deserve fast, efficient and speedy resolutions to their queries, which is why the team monitors its network 24 hours a day, every day. Further, the Vfast technical support team was recently rated faster than the industry average, taking only 72 seconds to answer calls (much faster than the ‘giants’ of the industry).
Vfast Internet also zones its focus on ensuring that its customer-facing teams are empowered to take ownership of their users’ experiences and with high customer retention and strong Trustpilot recommendation rates, this approach is working.