Customer Support Hub has Launched!
Getting help with your service just got easier.
Vfast Internet is pleased to announce the launch of our brand new Customer Support Hub, a dedicated online platform designed to make finding answers faster, simpler, and more convenient than ever.
The new hub gives you instant access to nearly 100 helpful articles, step-by-step guides, account support information, troubleshooting tips, and expert advice to help you get the very best performance from your connection.
Whether you're setting up your router, managing your account, improving your Wi-Fi coverage, or resolving an issue, the answers you need are now available 24/7 - all in one convenient place.
What you'll find inside
Plus, so much more. No queues, no waiting, just clear, easy-to-follow guidance whenever you need it.
Why We’ve Launched It
As part of our ongoing commitment to being a truly customer-focused ISP, we’re always looking for ways to improve how we support you.
While our ticket system, phone line, and chatbot remain available, we know many customers prefer quick, self-service solutions. The Customer Support Hub gives you:
We’ll continue expanding and improving the Hub, and we welcome your feedback on what you’d like to see added.
Explore the Hub
You can visit the new Customer Support Hub here:
👉 https://vfastinternet.freshdesk.com/support/solutions
We’ll continue adding new guides and helpful content, so keep checking back. And as always, if you can’t find what you’re looking for, our support team is just a call or message away.